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Posts Tagged ‘Values’

 

Earlier on, we had touched upon the importance of brand equity. One can undervalue the criticality of this attribute only at one’s own risk and peril.

Corporate Brands

Companies benefit immensely from making conscious efforts to keep their brand images shimmering. If asked to quantify the resultant financial uplift though, their CFOs would be found twiddling their thumbs. But it is not difficult to see the kind of benefits which accrue from having a shimmering image, whether in matters of human resources, sourcing or marketing, besides in such grey areas as liaison and government dealings.

Several instances can be quoted from my own stints with the Tata group.

When a INR 5 crore modern leather processing factory was established at Dewas in 1975, the plant was commissioned without any delay, with all necessary government approvals in place. No government officials had to be appeased, whether in cash or in kind. In fact, the then government of Madhya Pradesh went all out to support the complex being set up.

In another case, a senior manager deputed to the headquarters of the Electricity Board to secure power connection for a small manufacturing unit ended up assuring a demanding government officer that a measly amount would be paid upon the issue of the necessary permission. A 50% advance paid to the officer concerned was shown in the manager’s travel expenses claim. A furious general manager called in the manager and gave him a severe dressing down. Yours truly was called in and asked to resolve the issue. My visit to the place cost the company five times the amount demanded. Somehow, I could secure the permission without any further underhand payment and got back to my desk with a feeling of triumph and pride at what had been accomplished. The senior manager soon left the company and moved on to a greener pasture.

Tatas are well known for their sound values and systems. They have a unique way of handling under-the-table demands by all and sundry. When it comes to compliance, the emphasis is on avoidance and not on evasion. As to corporate governance, their 150 year old record is blemish free.

Tatas repersent a fine example of what Alan Wallner is apt to call a Conscious Brand. As one of the thought leaders who happen to be a part of the Conscious Enterprises Network, he believes that branding is not just about physical attributes; rather, it is about the inner presence of a person and of the team that creates the brand of a business – it’s the way we treat other people and work together to create something remarkable.

A Mighty Responsibility

To keep a brand duly buffed up and shining is no mean task. Besides management back-up, a positive culture and clear policies which facilitate an ethical approach to business dealings, it needs extensive training at the front level of any organization.

Experiences of Customer Delight

Sometime during the late 1980s, I once had a problem with a Kodak camera I had bought just about a few months back. Somehow, I had not been careful enough to save a copy of the purchase proof with me. I contacted the shop from where I had bought it and he refused to entertain me in the absence of either a bill or a receipt. But when I contacted the Kodak office in person, they made no fuss. A technician checked my camera and within twenty minutes, I walked out with a brand new fresh camera in my hands.

As a lay customer, I once had a problem with my TataSky direct-to-home service account. When nothing satisfactory happened for a week, I gave a piece of mind to the next person I could manage to speak to. Within a day, not only was the problem addressed but even a senior person called me up to apologize for the inconvenience caused.

Such first-hand experiences restore one’s faith in a brand, thereby giving it a unique advantage – that of free word to mouth publicity!

Converting Ex-employees into Brand Amassadors

At HCL Infosystems, another large company, a separation with a disgruntled star performer was handled very delicately. The outcome was that he ended up being an ambassador for the company, referring candidates for several other key positions in the following years.

Even a massive plant closure involving over 1,000 persons was handled so very decently that there were no protests and red flags of any kind, nor any interference from the local politicians or communities. Key personnel who could not be accommodated were assisted in securing alternative career opportunities, with the Human Resources Department playing a key role.

Caring for the Delicately Nurtured

Unilever recently stated having introduced a policy with zero tolerance towards domestic violence.

 

A ten-year stint of mine with Tatas matched well with my own upbringing. However, by the time the episode touched upon by me earlier occurred, I was in a bubble at the other end of the spectrum of values. I had perhaps permitted my honest visage and sincere disposition to be put to nefarious uses. Sure enough, the fault of accepting a situation of this kind lay somewhere within me.

Personal Brand Equity

It stands to reason that one’s brand equity is built over a long period of time. Once built, it becomes like the fragrance of an exotic flower. It travels much ahead of one, often opening up new vistas, offering a wider canvas for one to perform and excel at whatever one undertakes to do. The observant ones amongst those around us are surely able to size us up much quicker than we can manage to do ourselves.

Professionals need to step back every once in a while and check if their brand image is bright and shining. Keeping one’s brand value burnished helps in career progression. It is also an immensely satisfying slice of life which promotes self-worth and boosts self-confidence.

My experience tells me that these are the kind of inputs which go into keeping a professional’s brand value burnished.

Under-promise, over-deliver

Being aware of our core strengths as well as limitations helps us to assess our chances of success in delivering on a project. By ensuring that we commit conservatively but deliver zealously, we build up a reputation of reliability. There are indeed times when a polite ‘no’ could save us from denting our reputation.

Honesty and openness in relationships

Our colleagues and team members are equally smart. They are quick to sense a touch of opacity on our part. They detest a lack of transparency in us. Dealing with those around us with honesty ensures that they repose their faith and trust in us. As a result, our capability of getting things done improves.

Being a friend, philosopher and guide

All of us have some expertise which may not be directly relevant to our Key Result Area. It could be an insight into the realm of alternative therapies which a colleague can use for one of her family members. It could be about handling rebellious teenagers at home. If we put such expertise to use by helping others around us, word goes around and others rush in to seek our counsel. We might have the image of a tough task master, but this softer aspect of our personality helps us to build a unique brand for ourselves.

Networking

Whether within the organization or outside, networking goes a long way in building up our reputation. The trick, however, is in avoiding those with a negative outlook, while promoting ties with those who have positive vibes.

Keep learning

Keeping the saw sharpened always helps. By refreshing our knowledge pool continuously, we remain a leader in more ways than one. Often, a dash of humility is all it needs to remain ahead of the curve.

Being genuine

By being ourselves, we enhance our dependability. Others feel reassured and refreshed after each encounter with us. They do not mind confiding in us. In turn, this helps us to understand and address their anxiety and concerns better. Our ability to deliver improves.

A brand is all about reliability and dependability. It offers good value for money. So do professionals who work on the basis of deliverables. Smart ones realize that an image cannot be built up purely based on optics and communication. It needs to be backed by real inputs so one’s brand value remains intact and is kept shimmering at all times.

One of the key factors in building a brand and sustaining its image is the kind of value system it represents; moreover, the purpose which guides it.

 

(Illustration: Keller’s Brand Equity Model)

 

(Related Posts:

https://ashokbhatia.wordpress.com/2012/12/27/bidding-an-adieu-to-mr-ratan-tata

https://ashokbhatia.wordpress.com/2013/11/28/building-up-the-employee-brand-value-3

https://ashokbhatia.wordpress.com/2020/12/29/a-not-so-plummy-encounter-with-an-arm-of-the-law)

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My audience may by now be losing its patience, thinking as to why I keep harping on the term ‘values’ so very often!

The Road to Happiness

Well, it would not need a Sherlock Holmes to figure out what is happening here. Besides being an occasional author, a speaker, a regular blogger and content creator on such topics as Management, P G Wodehouse, Bollywood and life in general, yours truly has undergone several juicy experiences in life – some sweet and some sour. Based on my 35 years+ experience in the corporate world, I have become aware and conscious of the need for high values and ethics in business. Some of you may recall my having worked across the two opposite ends of the Value Spectrum.

Add to this the enriching experience I have had while our planet has been busy spinning on its axis and completing 68 odd rounds around the sun since I have been around and the plot gets even thicker. Those of you who have had the misfortune of trudging through my articles and books would have already sensed an underlying current highlighting this very theme. In me, they would have discovered a fierce critic of any kind of compromises on this front.

My belief is that business ships (and lives too) which are built on a keel of sound values end up not only having a better brand equity but also yield better returns. When we are broad minded and give back to the society at large, we serve a higher purpose in life. Purpose brings inner happiness. Happiness is what we all seek.

Where Do Our Values Come From?

All this may have left my audience wondering as to from where our value systems come from. This would surely need the keen eye of Sherlock Holmes to explore.

Our Genes

After years of research on bonobos – intelligent apes closely related to us, homo-sapiens – Frans de Waal argues that human morality is not imposed from above but comes from within us. In his path-breaking book entitled The Bonobo and the Atheist, he proposes that moral behavior does not begin and end with religion. It appears that our values and ethics are instead a product of evolution and cultural response. All of us strive to be good within ourselves, in our own eyes. This explains our trait of innate goodness.

A cat or a dog may not think through the process so thoroughly, but bonobos surely appear to be aware of the nuances of social norms. They have a developed sense of reciprocity and fairness. They are even known to intervene in a fight between two tribe members so as to maintain peace and harmony!

Ancient apes, whales and dolphins deserve our gratitude for several qualities that we possess – our sensitivity to others, our concern for fairness, love of harmony and other just forms of societal behavior. If religion or spirituality attracts us, it is because that is how Mother Nature has made us. These present to us a template of good conduct; these touch a chord somewhere deep within us.

We, a Cocktail of ‘Gunas’

However, there is no guarantee that all of us follow the template of good conduct alone. As per Bhagavad Gita, each one of us has a unique mix of the three kinds of traits (gunas): Sattwic, Rajasic and Tamasic.

Spiritual texts tell us that both the good as well as the evil are manifestations of the Divine. When Lord Krishna manifests his all-pervasive and all-inclusive Vishwarupa form in the midst of his sermon to Arjuna, he reveals the negative side of the Divine as well.

Conception, Upbringing and Our Role Models

The thoughts of our parents when we were conceived, the manner in which we are brought up and the role models we have in our lives are perhaps some of the other factors which shape our inner value systems.

In childhood, when I picked up some money lying on the road outside my home, with gleeful thoughts of treating myself and my friends to an ice cream or two later, I had no other option but to be guided by the moral compass of my parents. I was made to donate the money to a beggar outside a temple we visited in the evening that day. In many other instances, a straight and narrow path of righteousness was laid out.

It was a common practice for my paternal grandmother to read a few pages of Ramcharitmanas almost every evening. Likewise, my maternal grandmother was a follower of the principles of Mahatma Gandhi, Vinoba Bhave and Swami Vivekananda. Stories from Panchatantra et al defined the nature of books and comics available to us in our childhood.

The rich legacy left behind by my parents and other family seniors comprises the kind of values they cherished. Never to brag about one’s accomplishments. To listen to all, but to do only what one’s inner voice holds to be right. Be truthful and honest, but not to hurt anyone in the process. Do not easily promise anything; once promised, just do it. Treat others in the way you yourself wish to be treated. Be punctual; you have no right to waste another’s time. Eat healthy. Exercise regularly. Be good to others, but protect yourself first. Be always courteous to members of the tribe of the delicately nurtured. Judge people only by their inner qualities; not by their external appearance. As to your future plans, share these only on a need to know basis.

In addition to the immediate family members, there were a bevy of uncles, aunts and cousins passing by the household, some benign and a few others not so. Their feedback and their comments also shaped up our thoughts.

Those were simpler days when the radio was the only means of entertainment. The power supply would often play hide and seek. At bed time, while watching the twinkling stars high above, one could learn much from the stories of various achievements of our ancestors narrated by someone senior.

Lord Rama and Lord Krishna 

Mahabharata was yet another epic which influenced me. Arising out of an age-old belief that a copy kept in the house could lead to conflicts between siblings, I could read it only when I was in college. Some traits of Lord Krishna – a friendly disposition, fleet-footedness, detachment, helping those who are on the path of righteousness, strategic thinking, treating ends more important than the means, etc – are endearing and relevant to this day.

Both the godheads present a slightly different template of good conduct. Both exhort us lesser mortals to follow the path of righteousness, or dharma. But their methods vary. If Lord Rama is an epitome of virtue and is to be kept on a high pedestal and revered, Lord Krishna is less bound by notions of morality. He is a true friend, philosopher and guide. If a villain in our story is troubling us too much, one could frankly confide in Krishna and request him to ensure that the fellow be somehow banished from Earth and packed off to Mars on a one-way ticket. This is the kind of liberty we just cannot take with Rama who would surely take a jaundiced view of a request of this kind!

Much later in life, in the corporate world, I learnt the practice of ethical values at two of the companies I worked with. Tax planning and tax avoidance was fine, tax evasion was not. Creative interpretation of laws was fine; laxity in following the norms of governance was not. Payment of bribes was ruled out.

In one instance, while in the employment of one of these companies, I was invited by a management institute to be a part of their curriculum finalization team. A token remuneration was offered by the institute and accepted by me. As per company policy, the amount was gifted to a charity rather than used by me personally.

Learning from the Younger Ones

Bring in a leader of high values in an organization and see for yourself the manner in which ethical practices percolate down to all the levels. Given support from the very top, businesses then get run by striking a judicial balance between the commercial interests and the society’s welfare. A culture of encouraging Conscience Keepers and discouraging neither dissent nor whistle-blowing permeates such organizations.

In a way, we can learn much from our younger generation which does not feel shy in calling on its employers to either shape up or ship out. Uber experienced this recently, when it came to dealing with reports of harassment by its drivers of some of its female passengers. Likewise, producers of the 2020 movie, The Social Dilemma, deserve a hearty round of applause for giving us a peek into the way we get manipulated by the social media giants.

Values: Teaching and Learning      

I have no academic credentials to say this, but I believe that values can not only be learnt but can also be taught. Learning comes from within whereas teaching is an external stimulus. One moves as if on a spiral, imbibing things within while also absorbing inputs from outside.

If our inner consciousness is awakened, so to say, we may be more open to learning good values. But if we have somehow evolved into dense, obstinate and shameless beings, believing ourselves to be the epitome of perfection, life’s harsher slings and arrows alone may be able to teach us quite a few things. All of us are like sponges which readily absorb the kind of cultural liquid which surrounds us. That is how, keeping the right ‘company’ is so very crucial in our lives!

In-house orientation programs, backed by relevant case studies and real-time experiences shared from across different verticals of the organization can help. The credibility of the resource person often plays a crucial role.

Grooming Spiritually Inclined Leaders

Businesses (and many of our governments too!) need to consciously groom leaders who rate high not only on their Intelligence and Emotional Quotients, but also on their Moral or Spiritual Quotient, bringing in to the work place a set of healthy values and ethical practices.

This, I believe, is the basic need of our times.

 

(SQ Illustration courtesy Sanket; other images courtesy www) 

 

(Related Posts: 

https://ashokbhatia.wordpress.com/2021/02/21/a-few-things-which-make-me-angry-these-days

https://ashokbhatia.wordpress.com/2018/11/27/values-the-real-soul-of-organizations-2

https://ashokbhatia.wordpress.com/2017/04/28/ethics-and-values

https://ashokbhatia.wordpress.com/2015/06/01/towards-sq

https://ashokbhatia.wordpress.com/2013/08/01/the-beauty-inside-bonobos-and-management)

 

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Of Swollen Minds and Shallow Hearts

A vast majority of managers fall in this category. With money power ruling their lives, they cannot be blamed for behaving like robots, relentlessly chasing materialistic goals. With the heart playing a subservient role to that of the mind, analytical skills rule supreme. Intuition, feelings and emotions take a back seat, leading to rapid burnouts and build up of stress. We run into managers who are driven entirely by results, a prospect tolerated with much glee by top managements. Often, they lose the trust and confidence of their team members, resulting into a human relations crisis. External titillations offered by life provide transient moments of gratification. The inner glow of happiness eludes them.

This tribe, which puts a premium on the ‘I and Me’ approach to decision-making, experiences a hollowness within. Minds are whirling with ideas, indicating the dire need to practice brain-stilling, as…

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Those of you who had gone through my earlier post might recall the fact that the trauma of cardiac surgery was adequately compensated for by my Guardian Angels. On the positive side, other than a career breakthrough, pending family obligations got met successfully; marriages of both my children got fixed up in this period. Moreover, in subsequent life, I became a sort of cardiac expert, dishing out sage advice to my colleagues, friends and relatives.

Incorrect Choices and the Value Spectrum

This change was just a way for life to reinforce within me the importance of observing values and ethics in whatever I did.

The strategic flaw in the scheme of things was that I had willy-nilly landed in an organization the value system of which did not match that of my own. It was my pumpkin headedness which led me to continue with the organization for as long as I did. Like a pilot in a flight hit by an enemy’s missile, I might as well have pressed the cockpit eject button much earlier.

If you are one of those who twiddle their thumbs wondering as to why I tend to place a high premium on sound values to be followed in business can rightfully blame my corporate career for the same. Having worked in organizations which were at two opposite ends of the value spectrum, I have seen at close quarters the perks of being value-driven and also the perils of not being so. That is how, in yours truly, you are apt to find a fierce critic of any kind of compromises on this front. The underlying belief is that business ships which are built on a keel of sound values end up not only having a better brand equity but also yield better returns to their stakeholders. When businesses are broad minded and give back to the society at large, they serve a higher purpose.

Our personal Brand Equity gets built by the kind of choices we makes and the kind of company we seek over a long period of time. The right strategy to follow in any career is to give due weightage to this single factor when choosing organizations we decide to work for. We consider this issue in some detail somewhere else in this compilation.

No Fault in Our Stars! 

When one undergoes a humiliating experience, one feels as if one has been simply used and thrown into a trash bin. One’s stock is down. The market is sluggish. Only bears, having come out of hibernation, rule.

The first response is to blame it on our stars. But it is the choices we make ourselves which lead one to suffer in life. We create our own destiny, so to say.

Shakespeare was bang on when he said that ‘The fault, dear Brutus, is not in our stars, but in ourselves, that we are underlings’ (Julius Caesar: Act 1, Scene 2).

A Chiselling Towards Perfection

One may say with a reasonable degree of accuracy that Life has indeed been wired to act like a Master Sculptor. Life has not learnt the art of sculpting by means of a correspondence course which was not even completed but left midway.

All this chiselling business, you see, comes in pretty handy in life. Each of these highlights at least one glaring deficiency in one’s personality. At the time it happens, it startles one, much like a nymph surprised while splashing about in her Jacuzzi in the comfort of her home and hearth. Shock and disbelief quickly follows. A deep resentment gets felt, in the vein of what-have-I-done-to-deserve-this.

Eventually, once reason starts returning to its throne, a pitiless analysis follows. Root causes get identified. An action plan to address these gets made and then worked upon. A better self emerges. Weaknesses often get converted into strengths. It is as if our Guardian Angels are gently nudging us to mend our ways, develop healthier attitudes, acquire better working habits and enjoy life better.

All of us have villains in our lives. With any change in the family setting or in the organization we work for, the name and the face of a villain alone changes. The element of villainy simply refuses to go away.

Perhaps all these villains keep popping up to show us our place in life. They teach us the value of humility. The day we are feeling on top of the world and patting ourselves on the back on the successful accomplishment of a long cherished goal, fate, donning the mask of a villain, quietly sneaks up from behind and hits us with a nail studded club.

Blessings in Disguise

In a way, these turn out to be blessings in disguise. If these do not happen, we are likely to trudge along on a straight and narrow path. We are apt to keep wallowing in our comfort zones in a protracted state of procrastination, refusing to budge from our prejudices, much like an obstinate Balaam’s Ass!

We cannot change others. But we can look within and be open to change ourselves. That is indeed possible.

While at school, I won many prizes in local as well as in national level essay writing competitions, but never on the subject of scripture knowledge. However, I do believe that if the concept of reincarnation is believed, whatever Life leaves incomplete in us during this life time perhaps takes it up with missionary zeal in our subsequent lives!

In other words, the earlier we shape up, the easier it is. The choice is entirely ours!

(Related Posts:

https://ashokbhatia.wordpress.com/2020/12/29/a-not-so-plummy-encounter-with-an-arm-of-the-law

https://ashokbhatia.wordpress.com/2021/01/17/some-more-encounters-of-a-weird-kind

https://ashokbhatia.wordpress.com/2019/08/01/the-karma-operating-system)

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“So, Mr Bhatia, what do you think?” asked the tough looking beak-in-chief. I had just been ushered into this mandarin’s plush office. A cup of tea had been duly arranged, with few snacks in tow.

Across the road, the sea was going about performing its normal task, its mighty waves relentlessly pounding the rocks, roaring and frothing. The night sky was clear and a mild breeze was blowing. The moon was enjoying its usual saunter, its soothing light creating dancing ripples on the surface of the sea. It was a scene which was designed to soothe any soul in aguish.

But my soul was in torment. The heart was aflutter. The brow was furrowed. The pride of the Bhatias was wounded. You see, life had so far never prepared me for being treated as a criminal of sorts. Having been a law-abiding citizen all along, I was not used to being interrogated and that too so very late in the day. Having been held in captivity throughout the day, and asked to pen down my responses to a long list of obnoxious and repetitive questions, the nerves were all of a twitter. All this had happened under the stern watch of some of the junior beaks who looked much like a bunch of dreadful villains straight out of a Bollywood movie.

I eyed him narrowly. Obviously, the beak-in-chief’s looks were not much to be written home about. He reminded me of Sir Watkyn Bassett, the magistrate from the canon of P G Wodehouse. Nature, when planning this unique specimen, had endowed him with bushy eyebrows, a pencil moustache and a prominent jaw which would have prompted even someone like Adolf Hitler sit up and take notice. His eyes were a bit too keen and piercing for one who was not an Empire builder but a mere revenue official of a senior cadre tasked with milking businesses which, in his opinion, had many skeletons made of unalloyed gold stored in their cupboards. Revenue officials all over the world happen to be a class apart; particularly, those in India are well known for their deep distrust of businesses. Guilty till proven innocent is their credo. Shakespeare, I suspect, would have etched out Shylock’s character based on an earnest and conscientious taxman hounding him for concealing his royalty earnings.

I summoned all the Bhatia courage, resilience and tact and gave him an artificially sheepish look.

“To be frank, I feel like crossing over the road and drowning myself in the sea,” I bleated weakly.

All gibberish, of course, designed to deflect, deceive, distract and bring in a temporary rapport between me and the party of the other part. His relief on hearing these words, containing as they did no reference to the facts of the case, was great. He smirked. A sarcastic smile adorned his visage.

The dialogue with this officer of the law continued far into the night but I would spare my audience all the boring details which, if mentioned here, might promptly put them to sleep.

As P G Wodehouse would have put it, one of the several difficulties which authors face when telling a story is as to where to begin it. If they take too much time building the atmosphere and etching out the characters, the audience may simply decide to junk the narrative and start checking their social media updates instead.

On the other hand, if the author were to permit his narrative to take off like a rocket to the Mars, the public simply starts twiddling its thumbs trying to figure out what is happening. They simply walk out on the hapless soul, leaving it a wee bit clueless, much like an Olympic athlete who dazzles with his performance in a stadium which happens to be empty and utterly devoid of humanity, thanks to a raging pandemic.

Allow me therefore to go back a little bit in time. Assigned a senior management position in a small company operating out of a small town located on the shores of the Bay of Bengal, I had somehow been sucked into the eye of a storm since past several months. Thanks to a two-timing junior employee and an array of operational goofies, the revenue authorities had been persuaded to suspect something fishy going on in the operations. A detailed investigation was underway for some time. The authorities, as is their wont, were keen to quickly size up their pound of flesh and make my employers cough up a sizable sum without delay. My feudal sense prevailed. A close friend from my college days who had risen to a senior position in the same department of the government elsewhere kept advising me informally throughout the sordid process.

As the episode unfolded, however, it transpired that I was suffering from a misplaced sense of loyalty to the company. My brand equity was at its lowest ebb. The credibility of the technical department which was the real defaulter in the matter was somehow much higher. In me, the company found a ready villain who could take the rap for the unfortunate incident.

Once the case had assumed a shape, I was given the marching orders and left to fend for myself. If I myself had been in the position of the owners then, I would have reacted similarly but perhaps in a gentler and more humane manner. In fact, had the company followed the principles of natural justice and an equidistant approach to all functions, the probability of a corporate embarrassment of this kind could have easily been nipped in the bud.

Subsequently, I had learnt that the matter had dragged on for quite some time and had got finally resolved on mutually agreed terms.

The stress suffered over a period of 18 months of the investigation eventually led to a cardiac issue popping up, duly followed by a long period of rest and recuperation. The family moved in to provide unstinted support and I was soon up and about, living as normal a life as one could wish for.

A great thing about the harsh slings and arrows of life is that even when we feel that there are dark clouds on the horizon and not even a single ray of hope visible anywhere, our Guardian Angels wake up and decide to offer us an olive branch. For the past several years, I had not ventured to seek greener pastures in the town my wife and I made our home. The impression was that for a person like me having a senior position in a company, backed by a package which was otherwise fine though not something to write home about, it was well nigh impossible for me to secure another assignment with a matching, if not higher, paycheck, especially in a town which did not boast of many industries.

A Good Samaritan amongst the broad circle of friends I had came up with an olive branch in the form of a suitable position in the large organization of which he was a key decision maker. An offer got made and was duly accepted. Some nine months after I had lost a great degree of my self confidence, personally as well professionally, I now had an opportunity to turn a new leaf and rebuild it.

This change was just a way for life to show me the importance of observing values and ethics in whatever I did. I realized that one’s brand equity is built over a long period of time. Once built, it becomes like the fragrance of an exotic flower. It travels much ahead of one, often opening up new vistas, offering a wider canvas for one to perform and excel at whatever one undertakes to do. The observant ones amongst those around us are surely able to size us up much quicker than we can manage to do ourselves.

I would urge my audience to take my suicidal intentions – conveyed to the stern beak-in-chief – with a bowl full of salt. Close friends who have noticed the Bertie Wooster streak of resilience within me have held that amongst their circle of pals, I shall be the last one to ever consider a deliberate attempt to kick the bucket.

My idea of mentioning this nasty episode in my life is not to play the victim card and seek sympathy from my audience. I just thought I could share with others what I learnt in the process. My mistake was to not to keep a tab on the ground realities myself. Instead, I practiced partial abdication, mistaking it to be delegation. Trusting some colleagues who had an axe to grind with the company was another. Like the incident mentioned above, there are many others which can also be captured here.

Life, as you all know, is not a bed of roses. It is not a social media platform where narcissism alone rules. It also makes all of us undergo major setbacks. This is indeed its unique way of chiseling us out of hard rock and giving us a better shape.

But with each harsh chiseling, one had somehow managed to wriggle out of the throes of a deep V-shaped depression. One had risen from the remains of one’s dead self. Mighty forces of positivity had prevailed. The chin had yet again become high. The stiff upper lip had come back and the sky had once again turned a cheerful blue. A leap in the professional affairs had eventually come about.

(Related Posts:

https://ashokbhatia.wordpress.com/2016/04/01/about-me

https://ashokbhatia.wordpress.com/2019/04/03/planning-a-career-with-an-owner-driven-outfit-consider-some-of-the-values-followed-by-such-businesses

https://ashokbhatia.wordpress.com/2018/07/22/of-a-mom-bassett-and-the-allure-of-policemens-helmets

https://ashokbhatia.wordpress.com/2011/10/05/divine-grace-works-all-the-time)

 

 

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ashokbhatia

Often, we hear that age is a mere number,
But also wonder if it makes us dumb and dumber;
Unless proper and timely steps are taken through channels right,
The chances of our becoming dull happen to be bright.

The body needs all the care and affection it can get,
The mind needs to be kept active, not to forget;
The soul needs nourishment of a different kind,
Otherwise it is left in torment and in a bind.

The zeal of youth makes us leap light-heartedly into traps,
The spirit of adventure keeps us wandering off the known maps;
Romantics at heart, fragile in maturity, we jump at gold coins with strings attached,
We behave like zombies, often getting disappointed over chickens un-hatched.

 ZOMBIES

When advanced in age, our optimism fades, no longer making the spirits lift,
A feeling grows that our guardian angels no longer care to bear a…

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I confess I have never had the chance of listening to the prattle of tender feet around me. However, this does not mean that I do not observe kids. I do so, with all the shrewdness at my command. When they giggle and stare at public speakers, the latter are all of a twitter. When they seek protection money from their wannabe step fathers, the soul cringes. When they use paraffin wax to douse fires, one sickens in horror. When they decide to extract a revenge of sorts from cabinet ministers who have reported their smoking endeavours in the shrubberies, one draws appropriate conclusions. When they celebrate their birthdays by either putting sherbet in ink pots or by going AWOL to enjoy a dinner and a movie, one gets overawed with the kind of courage they have.

Having suffered at the hands of such obnoxious kids as Thos, Seabury, Edwin the Scout, Kid Blumenfeld, Peggy Mainwaring and Kid Clementina, I have willy-nilly come to the conclusion that these kids need not be derided and mocked at. Rather, they deserve to be treated as role models for most other kids who would infest our planet in the decades to come.

Their parents need not be pitied and censured. On the contrary, they need to be applauded for the unique contribution they have made to the society at large. One, they have delivered roguish kids who are totally self-centered and can tackle the harsh realities of life with a chin up attitude. Two, they have demonstrated the kind of nerves of chilled steel they have by bringing up kids with such modern values as hatred, disdain, habit of questioning authority, strong faith in falsehoods and fake information, bullying and knowing which side their bread is buttered on. Those weaker than themselves get trampled upon and squished like crawling insects under a pair of size 11 boots. As to stronger bullies, they analyze their psychology, bury their egos and become submissive ‘nodders’. Social recognition, a rapid rise in a rigid hierarchy and accumulation of wealth is bound to follow them in due course.

A Set of Futuristic Values

What I am driving at is simply this. To prepare kids for a glorious future, we need to revamp our education policies. Parents –whether of the present or the aspiring kind – need to be clear as to the set of values which would serve their offspring better in the times to come.

Besides teaching them the virtues of the likes of Jesus, Rama, Krishna and Mahatma Gandhi, kids also need to be told of the sterling qualities of such figures as Satan, Ravana, Kansa, Duryodhana and Dushasana. Villains such as Sher Khan (The Jungle Book), Scar (The Lion King) and Tai Lung (Kung Fu Panda) could see them surviving the harsh slings and arrows of life with aplomb.

They need to be imparted skills as to how to thrive in an environment of hate, untruth, dishonesty, skulduggery, bullying and hoodwinking the weak and the vulnerable while sucking up to those who happen to be in power. A high degree of proficiency in hypocrisy is what they need to be egged on to achieve.

Hating the ‘Other’

Armed with a hateful attitude, they would prod the not-so-blessed kids into achieving perfection.  In any case, concepts like empathy, harmony and compassion are already passé. To teach them to love their neighbours no longer makes sense. Best opportunities come up for those who are selfish and have deep reserves of hatred towards the ‘other’. These could be people of a different race, religion, caste, creed, skin colour and economic wherewithal. Children need to be groomed to operate in an ecosystem of hate.

The Perks of Lying

Being glib liars, they would waltz through their lives in a smoother manner. The market share for truth is shrinking with each passing year. The market for falsehood, misleading data and fake news is zooming. By adopting a value system along these lines, explaining one’s conduct to either an aggressive boss or a nagging spouse would be far easier. Many of our leaders who have the unenviable task of governing countries have already perfected this art.

The Art of Cheating

A related core life skill is that of cheating. Fraud is a global industry which is recession proof. Companies do it all the time. Governments routinely resort to it so as to protect their public image. One is never too sure of the quality of data being unleashed upon the gullible public, whether regarding economic progress or public health. Reneging on sovereign guarantees by invoking a force majeure clause is set to become a norm.

Even when faced with a raging pandemic, human ingenuity in ripping off hapless patients has never been found wanting. Many healthcare professionals are capitalizing on the fear of the pandemic and laughing all the way to their banks.

Civic Disobedience

With a questioning mindset, innovations would rule the roost, propelling our civilization faster on the path of evolution.  The merits of standing up to those in power need to be driven home in a ruthless manner. In fact, with youth unrest spurting in many countries, we already have an inkling of the shape of things to come. All such protests produce a younger generation of leaders who would improve the delivery of services to a lay citizen. Homo sapiens will make mighty strides in all their endeavours.

Bullying and Nodding

The meek do not inherit the earth, so to say. One cannot be like my friend Gussie Fink Nottle who is tongue-tied when it comes to proposing to a female he feels attracted to. One has to be groomed to be a dasher. If one’s Dashiness Quotient is high, one can hope to achieve goals better and faster. Bullying and pushing others are habits which help one at all stages of one’s life.

But when it comes to those stronger than us, and those who are in power, one has to kowtow to their mighty egos. Becoming a professional ‘nodder’ and a thorough Yes-person is bound to bring home the bacon.

Proficiency in Hypocrisy

Scriptures impart our kids moral lessons which are much past their expiry date. Some of you may recall my having won a Scripture Prize while at school. But you may not be able to point out how that knowledge had ever helped me to wriggle out of the prospect of a saunter down the aisle. Invariably, it was Jeeves who always came to my rescue.

The guy who said that our thoughts, our words and our actions should be aligned was surely an ass of the first order. What works these days is exactly the opposite. Let us say you hate your government or your boss. If you say so openly, you could either be found cooling your heals in a jail – without the option, of course – or keep missing some juicy promotions in your career. If Bingo Little were to confess to having blown up his allowances on some sporting endeavour, the dove of matrimonial peace would hastily pack its bags and abandon his home and hearth.

Enabling a Faster Spiritual Evolution

Kids armed with such futuristic values would play an important role – that of hastening the process of spiritual evolution of our species.

Someone, whose name I forget, spoke of survival of the fittest. What I propose here, if followed by conscientious parents and our education policies, will surely lead us to nurture kids who would not only survive but also do well in the times to come.

If this were to happen, one could safely peer into the future and grunt in satisfaction in much the same manner as one would after having put down the hatch one of the lavish spreads dished out by Anatole. The soul, weighed down by current anxieties, would get revived.

Couples in the reproductive age bracket, whose unions get blessed with roguish kids, will be assured of a very bright future for their coming generations. By inheriting the combined loopiness of their parents, such kids would ensure a rapid spiritual growth of all those around them – the aunts, the uncles, the nurses, the governesses, the headmasters, the teachers, the priests, the sports coaches, the drivers, the liftmen, the gardeners and many others.

Some of you are already raising kids who are disobedient and undisciplined at home. Outside, they happen to be gun toting monsters. You deserve to be richly complimented for the many sacrifices you make for your progeny. Your decision to expose tender minds to inane television shows, inappropriate content on social media and violent cartoon shows is obviously helping.

Making Kids Hotter  

Even those amongst you who are convinced that I happen to be mentally negligible would agree with me that all kids need to be groomed into becoming ideal citizens of their respective nations and make a positive contribution to society through their ability to hate, lie, cheat, bully the weak and by learning the refined art of sycophancy, cozying up to those in power. They need to use resource and tact to break their eggs and whip up sumptuous omelettes for themselves and their near and dear ones.

Kids these days are already hot stuff. We need to take immediate steps through proper channels to make them hotter in the decades to come.  Bringing up losers is surely not your idea of having fun in life. Scripture knowledge has limitations. Character development centered on such values as love, respect, humility, compassion and empathy takes bright kids on a negative trajectory.

Who Can Bell the Cat?

Who can bring about this change in our thinking? Perhaps not our political leaders, many of whom hide their dictatorial ambitions behind a thin veneer of democratic principles. Our mandarins thrive on opacity and an innovative capacity to come up with roadblocks to whatever is proposed. When combined together, both love an obedient, subservient, meek and complaint public. For them, a vibrant, independently thinking and questioning citizen is a highly undesirable commodity.

Closer home, Lord Sidcup may not approve of the idea but deserves to be sounded out on this fruity scheme. I believe it is safe to interact with him over internet these days. I would not run the risk of being torn from limb to limb.

Perhaps Rosie M Banks and Bingo Little can be persuaded to spearhead a revolution of this kind.

Another possibility could be someone like Stiffy Byng or Roberta Wickham taking up the cudgels. When it comes to propagating values of the kind being proposed by me, their credibility is bound to be much higher. A promotional drive by them, directed at parents, would strengthen the foundations of our civilization no end. Education ministers and mandarins across different countries who do not pay heed will run the risk of either their hot water bottles being punctured or cell phones getting pinched.

Would you have any suggestions?!

(Inputs from Mr Satish Pande, an ardent fan of P G Wodehouse, are gratefully acknowledged)

 

(Related Post:  https://ashokbhatia.wordpress.com/2015/07/05/the-gallery-of-rogue-kids-in-plumsville)  

 

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ashokbhatia

In order to commemorate 125 years of the Chicago address of Swami Vivekananda, Integrating Spirituality and Organisational Leadership (ISOL Foundation) had recently organised a World Congress on Vedic Foundations of Management Science.

Several luminaries and experts in diverse fields addressed the gathering, which was inaugurated on the 11th of September at the Breasted Hall, The Oriental Institute, The University of Chicago. Distinguished Trinity and ISOL Awards were presented on the day. The event concluded on the 13th of September, 2018.

The Inaugural Session started with a Welcome Address by Dr J L Raina, Chairman of ISOL Foundation. Vedic Mantras were chanted by Mr Ashok Vyas, followed by a Welcome Song penned by Mr D V Shastry.

Prof Sunita Singh Sengupta, Founder ISOL Foundation, welcomed the delegates and presented a Background Paper.

The Inaugural Addresses were delivered by the following:

  • Ms Neeta Bhushan, Consul General of India in Chicago
  • Dr Larry…

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Dustedoff

I have been watching with increasing despair and sorrow these past few months as India has teetered on the brink of disharmony and violence, hoping against hope that it was just a passing phase. There were moments when I felt things were looking up, for instance, when people of other faiths—not just Muslims—came together at Shaheen Bagh and elsewhere to oppose CAA and NRC. There were times I told myself it was getting better, that India was essentially secular, and that divisive forces would eventually be defeated.

Then the Delhi carnage happened. Many were killed, even more injured. Property was destroyed, people were forced to flee their homes. Curfew was clamped. We mourned. Not just for the dead, but for the way the hydra-headed monster of hatred, bigotry and violence had again reared its head.

I have lived in Delhi for most of my life, and to see the city…

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ashokbhatia

ethics and values

We do not necessarily need a degree from Harvard to realize the difference between right and wrong. The Moral Compass within us is capable of telling us if we are on the right path.

Human values form the inner core of our personalities. These keep nudging us to be good human beings.

If ‘Values’ are the cause, ‘Ethics’ are the effect. If our value system is in place, our outward behaviour and conduct shall be ethical. Same is true of organizations, where the underlying culture determines the response of its key managers to tough business situations.

A company which believes in human values would handle a separation differently. When ramping down a business, good performers could get helped to secure career opportunities elsewhere. A star performer who has made up her mind to leave would get treated with great respect, thereby making her a valuable brand ambassador for the company.

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