Posts Tagged ‘Organizational Excellence’

It is said that Mr. R. M. Lala, an editor, writer and publisher of repute, once commented to Mr. J. R. D. Tata that the latter believed in excellence. The great man is said to have retorted thus: “Not excellence. Perfection. You aim for perfection; you will attain excellence. If you aim for excellence, you will go lower.”

But even achieving excellence is not a cake walk. Many leaders are not clear how to go about doing it. The mirage of excellence is elusive, and most often, it is not a surrogate for achieving outstanding business performance alone by measuring and surpassing business results. There is more to it than what meets the eye.

Satyendra Kumar’s book endeavors to answer this question.

The author shares distilled insights from his four decades of accumulated learning from various organisations to portray the fundamentals — that are often elusive —in building organisational excellence. 

This book is a valuable treasure trove of insights. It has the potential to enable as well as enrich the thinking process of business leaders when it comes to achieving excellence in a sustainable manner.

Elusive Secrets in Seven Chapters

The book etches out seven steps to facilitate the process of achieving excellence, each step being covered in a separate chapter.

The Foundation is obviously laid by a leader’s spark of genius beyond intelligence, evoking intuitive facets to nurture essentials that fuel a never-ending appetite for learning.

This leads to the concept of Learning Forever, which, in turn, instills a norm of Measurement and Predictability.  

A climate of learning and measurement provides an impetus for Productive Working that leads to a build-up of confidence across teams and groups entrusted with the task of achieving business goals. 

This brings out the criticality of The People Factor which is an important ingredient in creating a Culture of Improvement and Transformation.  

Last, but not the least, is the Invisible Backdrop of a deep purpose guided by values and ethics that the author presents as it loops back to the very essence in the acts towards building the Foundation.

Each chapter progressively enhances the value of the conversation with an elevated level of awareness, thereby igniting the intuitive mind to grasp what is relevant and necessary.

Every company eager to protect its soul and spirit for worthy outcomes could benefit from reading this book.

Author’s Profile

Satyendra Kumar has enhanced the quality systems for world-class global organisations with his contributions for over 40 years. He has served on several industry bodies and has received numerous awards in shaping the conversation for progress with his deep understanding of the systems view of an organisation that is a precondition for nurturing a culture of excellence.

Kumar today continues his passion by helping organisations strengthen their systems maturity by providing his rich experience as an Independent Advisor and Consultant to several large and medium-scale institutions and enterprises since 2013. Kumar was the Global Head and Senior Vice President – Productivity & Quality, Technology Tools & Software Reuse at Infosys Limited (2000 – 2013). He has worked as Vice President at IMR Global, the USA, between 1998 and 2000. As Deputy Chief Executive for Tata Quality Management Services – Tata Group between 1996 and 1998, he provided an intellectual impetus in laying the foundation for instituting the Tata business excellence initiative. Kumar’s rich experience spans his consulting expertise to over 50 national and multi-national clients in areas of Business Excellence, Operational Efficiency, Customer Satisfaction Management, Business Continuity Management, Project and Programme Management, and Quality Management.

He has served on many Boards and Panels such as Board member (QuEST USA), On the Panel of Judges – Wisconsin State Award (USA), Administrative Reforms Committee of Indian Institute of Science, Bengaluru, and Chief Technical Advisor to the Confederation of Indian Industry – Institute of Quality. Has been a recipient of the IEEE-Software Engineering Institute (Carnegie Mellon University) International award (2011) and honoured with the “Lifetime Achievement Award for Quality and Business Excellence” by an IT industry association.

Some Accolades

Satyendra Kumar’s relentless and unfettered focus on excellence played an important role in the high percentage of repeat business Infosys obtained from customers. This book is a distilled wisdom of his impactful journey at Infosys during 2000 – 2013 and many other companies during his professional career. I recommend this book to leaders, managers, and development professionals in any company to read it, learn from it, and deploy the lessons.

Co-founder Infosys Ltd

Satyendra and I worked together at Infosys till 2009 … I believe his relentless pursuit of excellence played a seminal role in the evolution of Infosys. As you read through this book, you will get a glimpse of what I believe are the fundamentals that need to be put into place to aspire for excellence. The best part is that you will hear them from Satyendra first-hand! I hope that the next generation of leaders invests time and patience to learn from this work and find ways to incorporate it into their leadership, culture, and the basic fabric of their organisations.


Chairman and co-founder Infosys Ltd, Chairman and co-founder EkStep Foundation

Achieving excellence in business is an arduous journey. One has to design for quality and innovation, and plan for longevity, a truer measure of business success. Satyendra Kumar, with his experience in steering quality movement in the IT industry, provides a practical guide for future leaders in building organisational excellence.

Former CEO and Co-Founder Infosys Ltd, Chairman Axilor Ventures

Satyendra Kumar’s book bestows upon the reader his wisdom, expertise, and countless years of professional and personal experience. We are fortunate that Kumar has taken the time to document his life’s work. One will learn from his many incredible successes and will also learn how to avoid or overcome difficulties he encountered over time. I enthusiastically recommend and endorse this book.


Retired senior executive, leadership coach.

I have seen Satyendra Kumar in action for three decades. His unwavering focus on building a culture of learning and improvement with long term focus is amazing. This book elegantly reflects his experiences and should be leveraged by start-ups or established companies to instill these great practices for long term success.


President and the Mentor, US Technologies Global Ltd

Despite the enormous body of literature from the academic and consulting worlds, Organizational Excellence is still elusive to most people. This book precisely addresses this issue through interesting anecdotes, case studies, and experiential stories. It reflects — how organisational learning, people caring, and ethical governance can lead to long-term organisational excellence and sustenance. Satyendra Kumar has nicely brought out many hidden facets that business owners and leaders born or made, and passionate entrepreneurs should read and take advantage of.

Former Director General, STQC, Ministry of IT, Govt of India

A powerful and elegantly written book with deeper insights.

EVP Coforge Ltd

Satyendra Kumar has written an interesting book backed by years of experience. His narrative is experiential, giving guidance and insights into systems, implementation, and achieving organisational excellence. I recommend this book to everyone in the corporate world who wish to focus on organisational excellence.


Former CEO and Co-Founder Infosys Ltd

Satyendra Kumar as a practitioner and leader brings three decades of his rich experience relevant to businesses and business leaders of various types. Quality is not just a buzz word but is about its leaders, their values or ethos and purpose imbibed through a long journey is well brought out.  It was a pleasure for me to have been part of leading this journey with him in Infosys as well as relive that journey on reading it.

Chairman AHT Foundation and Co-founder Infosys Ltd.

Satyendra Kumar has distilled into this book, decades of his experience in creating a culture of excellence in some of the worlds most successful corporations. His incisive and yet simple principles are relevant equally for large corporations and young start-ups. I have seen him passionately inculcate excellence in every aspect of business at Infosys and I am confident that the book will be a key guide for leaders navigating an increasingly competitive world. Each chapter of the book provides a vivid road map for creating excellence through pragmatic steps. A must read for leaders who aspire to create world-class organizations!

Chairman, Catamaran Ventures, Independent Director, HDFC Bank

For Additional Information


Links to Acquire a Copy of the Book

USA: https://a.co/d/3EDMaCy

INDIA: https://amzn.eu/d/crfISyg

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