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Posts Tagged ‘Integral Management’

Preamble

Hassled CEOs have no other option but to keep issuing guidelines from one quarter to the next without fail. Much in tandem, every quarter, a new corporate scam hits the headlines. The precise regularity with which skeletons keep tumbling out of corporate closets at frequent intervals would put the atomic clocks on our planet to shame.

When it comes to perpetrating a fraud on unsuspecting stakeholders, human ingenuity has never been found wanting. If America had Enron and Lehman Brothers, UK had Barclays. If Norway had Nortel, Portugal had Banco Espirito Santo. If Switzerland had UBS, Germany had Volkswagen. India has had Satyam and Punjab National Bank. She has also earned the dubious distinction of improving upon its Ease of Emigration rank for defaulting high net worth individuals in the recent past.

No industry could lay a specific claim on such man-made disasters. Be it banking, insurance, mining, automobiles, liquor, energy, commodities, IT or real estate, all have set examples of devious plans to deceive their stakeholders, whether of the gullible kind or the colluding kind.

Human greed and avarice are obviously the root cause. The sheer pleasure derived by a minority in making some extra gains at the cost of a silent majority apparently has a sense of gratification which surpasses all else.

A business environment of this nature needs leaders and managers who have nerves of chilled steel and a disposition backed by a high degree of inner resilience. A deep commitment to values and ethics in business. A premium on fairness and transparency in all kinds of deals. A long-term view of sustainable success, as opposed to a fly-by-night approach to decision-making. A constant connection with one’s inner self. In short, they need to have a high Spiritual Quotient.

A two-day workshop at Pondicherry University

The Department of Management Studies of Pondicherry University, in collaboration with Sri Aurobindo Centre for Advanced Research (SACAR), recently conducted a two-day workshop, highlighting the manner in which aspiring managers can work on an inner transformation and achieve unparalleled satisfaction and growth in their careers, whether as professionals or as individuals.

In his keynote address, Dr Ananda Reddy, Director, SACAR, highlighted the challenge the leaders and managers of today face: that of following values and ethics in business, of imbibing the principles of corporate governance in their decision-making, and the need for being aware of the potential of spiritual consciousness as a solution to the problems they face.

Organizations are made up of human beings. Thus, the mantle of transforming corporates falls squarely on the young and strong shoulders of individual leaders and managers. This alone can lead to a meaningful evolution in the manner in which organizations function. By being an important part of society at large, such organizations set high standards and spearhead social evolution.

The need of the day is to view the management process through a new lens – that of the Four Pillars of Harmony, Strength, Perfection and Wisdom. This new paradigm of Management goes beyond the self-centred ‘I and Me’ approach of Western models. Rather, it focuses on the overall good, espousing a ‘We and Us’ approach, which is more holistic in nature. This new paradigm is based on ancient Indian wisdom and can help leaders and managers to deal with corporate affairs more effectively and efficiently.

The new paradigm of Integral Management

Yours truly provided to the participants an overview of the Four Pillars of Integral Management, backed by real life examples from the business world.

The challenges of maintaining Harmony were brought up, as also the need for a higher Spiritual Quotient. Use of planned disharmony in the market place, as evidenced by the disruptive entry of Reliance Jio in the telecom sector and that of Patanjali in the FMCG sector, was mentioned.

The need to deploy Strength for the overall good was substantiated by the case of Tata Trusts. The abuse of corporate muscle power was brought out by quoting the case of Erin Brockovich, who spearheaded the campaign to secure substantial relief for those who suffered at the hands of the Pacific Gas and Electric Company of California in 1993.

The development of hybrid cars and several product recalls were cited as examples of dynamic Wisdom in company’s policies. The need to build brand equity was discussed, so was the role of intuition in decision-making. The story of how the Indian Institute of Science at Bangalore came up based on the singular initiative of Sir Jamsetji Tata (1839-1904) was narrated.

Participants were exhorted to give up the culture of mediocrity and strive for Perfection in all their actions. Example of Apple products and Rolls Royce cars were cited.

Harmony and Collaboration

Professor Kisholoy Gupta, an accomplished international trainer in Management Sciences, based in Bangalore, invited the participants to play some games to demonstrate the role and importance of Harmony and to experience a freedom of expression, so one could feel free and happy, and therefore, work more productively.

Ms Padma Asokan, who manages Omeon Solutions, a global software company in Chennai, explained the need and mechanics of achieving Harmony in organizations.

The core of any organization being love and harmony, managers can improve their contribution by achieving a balance between their inner and outer selves.

Managements need to enable harmony at different levels. At the infrastructure level, care needs to be taken of tools, office layouts, work station design, and rest and recuperation facilities. The top person is the DNA of the company’s culture and thereby enables organizational harmony. Operational harmony is achieved through teams which aim to achieve success in whatever they choose to do. Smooth communication, whether vertical or horizontal, ensures better harmony across an organization. Treating employees with respect and dignity and innovative HR policies ensure a high degree of motivation at all levels.

Order and cleanliness attract all stakeholders to a business. Waste reduction, productivity improvement and minimal friction are the key benefits one derives.

The highest form of harmony results from conflict resolution of values across individuals, departments and profit centers. Managements keen to achieve a state of sustainable corporate harmony counsel their employees to cleanse their minds of such negative emotions as anger, hatred, passion, lust, delusion and pride.

The Strength of Self-belief

Professor Kisholoy Gupta conducted some practical exercises to make the participants aware of the importance of the Strength of being impartial and objective and “stepping-back” before taking any decision.

Mr Ganesh Babu, a strategic thinker and a coach extraordinaire based at Pondicherry, touched upon the importance of self perception, self-control and a belief in one’s own abilities. By quoting examples of several spiritual stalwarts in the fields of business as well as in spirituality, he demonstrated that it was their belief in themselves and their unique capabilities that led them to scale great heights and become the leading lights of humanity, inspiring one and all.

An individual manager’s values and beliefs shape his attitude. These, in turn, determine his feelings and behaviour, making him what he is. The power that he exercises is often derived from his beliefs. By reviewing one’s belief systems, one can enjoy greater power over one’s actions and circumstances, thereby enhancing one’s efficiency and effectiveness.

A manager can increase his Strength manifold by:

-Basing his decisions on empathy and respect towards others;

-Refusing to accept anything below standard, treating all tasks as Divine work and, thus, striving for perfection;

-Dealing with Materialistic Resources in a firm and polite manner.

Perfection in Management

Professor Kisholoy Gupta conducted a series of practical exercises of making quality products, thereby driving home the relevance of Perfection in management.

Dr Sridarshan Kaundinya, having had cross-functional experience in such companies as GE, Indus and TCS, and presently based in Bangalore, explained the manner in which Perfection gets practiced in the industry. The need to go for quality levels far beyond Six Sigma, like in aircraft engines where a failure could directly lead to loss of precious human lives, was touched upon.

Perfection is not only about having an intuitive power to accuracy but also about an unfailing attitude of fulfilling commitment, of being unscrupulous, unsleeping, indefatigable, and touching every detail, and of organizational execution and achieving an unfailing exactitude of result.

The Power of Wisdom in Values

By way of a warm-up exercise on Wisdom, participants were invited to describe the lines along which the city of Pondicherry should develop in another decade or so. Brighter minds at the workshop came up with some lofty and pragmatic goals for the city planners and administrators.

Dr Narendra Joshi, an eminent educationist from Mumbai, who has also worked on the interface between Artificial Intelligence and Spirituality, described Wisdom as comprising vision, wideness of understanding, and as a result, an endless compassion and patience for the time needed to effectuate and implement the intention of the Supreme in the manifestation.

He stated that it is not uncertainty alone that has paralyzed CEOs today. Many find it difficult to reinvent their corporations rapidly enough to cope with new technologies, demographic shifts, and consumption trends. They’re unable to develop truly global organizations that can operate effortlessly across borders. Above all, leaders find it tough to ensure that their people adhere to values and ethics.

The prevailing principles in business make employees ask, “What’s in it for me?” Missing are those that would make them think, “What’s good, right, and just for everyone?”

Practical wisdom, according to several studies, is experiential knowledge that enables people to make ethically sound judgements. It is similar to the Japanese concept of Toku—a virtue that leads a person to pursue the common good and moral excellence as a way of life. It is also akin to the Indian concept of Yukta, which connotes “just right” or “appropriate.”

One way of describing Wisdom is to have the ability to see the trees and the forest at the same time. With meditation and an inner connection with oneself, this can be cultivated.

Going beyond CSR

Mr. N Harihara Subramanian, a passionate Social Worker involving and supporting many Projects and a founder and promoter of the Indian Institute of Governance (IIG), Chennai, delivered the Valedictory Address.

He exhorted the participants to propel their organisations beyond traditional norms of Corporate Social Responsibility, and work for the overall benefit of the communities surrounding them.

Proceedings summarized

Dr Ananda Reddy, Director, SACAR, summed up the proceedings of the workshop. He reiterated the need to train young managers not only based on the Western models of management, but also to draw deeply from the wisdom contained in Indian scriptures. This alone could lead to businesses which work for the overall good of the society.

Workshop Design, Execution and Coordination

The workshop was designed to develop the inner capabilities of students as future managers in terms of the aforesaid Four Pillars of Harmony, Strength, Wisdom and Perfection.

The event was chaired by Dr. G. Anjaneyaswamy, Professor and Dean, School of Management, Pondicherry University. In his concluding remarks, he appreciated the unique contents of the workshop and expressed a hope that the Department of Management Studies may like to have the same incorporated into the formal syllabus of a regular MBA course at Pondicherry University.

The Inaugural Session was chaired by Professor K C S Rao, Head, Department of Banking Technology, School of Management, Pondicherry University.

The Convener of the workshop was Dr. R. Chitra Sivasubramanian, Professor & Head, Department of Management Studies (DMS), Pondicherry University.

The entire event was coordinated by Dr. B. Rajeswari, Assistant Professor, and Dr. R. Venkatesakumar, Assiociate Professor, DMS, School of Management, Pondicherry University. Dr Shruti Bidwaikar was the main coordinator from Sri Aurobindo Centre for Advanced Research (SACAR), Pondicherry.

The Road Ahead

Businesses with a futuristic vision need managers who are not only tech-savvy but also situation-savvy, adept at handling stressful challenges with ease and aplomb.

SACAR is open to the prospect of conducting similar workshops in commercial organizations as also at management institutes of repute, whether for the students or for the faculty.

For institutes interested in incorporating the content in their regular management courses, a draft syllabus has also been prepared under the guidance of Professor G P Rao, who, after retiring from Madurai Kamaraj University in 1997, has devoted himself to the mission of spreading human values in organizations, through his NGO, SPANDAN.

(Related Posts:

https://ashokbhatia.wordpress.com/2012/11/19/spirituality-in-management

https://ashokbhatia.wordpress.com/2015/10/06/managerial-perfection-notes-from-a-seminar-at-pondicherry-india

https://ashokbhatia.wordpress.com/2016/03/26/harmony-in-management-a-seminar-at-pondicherry-india

https://ashokbhatia.wordpress.com/2016/08/30/power-in-management-a-seminar-at-puducherry-india

https://ashokbhatia.wordpress.com/2017/04/04/the-element-of-wisdom-in-management-a-seminar-at-pondicherry)

 

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The Indian view of the discipline of management speaks of four pillars of Integral Management – Wisdom, Power, Harmony and Perfection. Of these, Power is a potent tool which, when harnessed judiciously, enables organizations and individual managers to scale greater heights.

Organizations wield tremendous power. They do so not only by virtue of their financial prowess but also by way of their brand equity, their size, their reach in the market and the kind of innovative products or services they offer. They exercise influence on the society – first, by identifying its latent desires, and then by serving the same.

Individuals who are part of organizations also wield tremendous power over its resources and its people. Arrogance and exploitation could easily follow.

However, if Power is understood as “strength and force, Shakti, which enables one to face all that can happen and to stand and overcome” difficulties connected with “men, events, circumstances, means”, then Power could be used for the overall good of humankind.

Thus, with power comes the attendant responsibility of using it wisely and equitably. Checks and balances need to be put in place to ensure that boundaries set by values and ethics do not get transcended. Keeping a strict control on arrogant behaviour is the sine qua non of long-term success in career.

Power needs to be used in a socially responsible manner. Using the power to share the gains of business with relevant stakeholders makes good sense. Deployment of power to benefit the society at large, that too in a manner which does not harm the environment, ensures that the business remains sustainable.

Managers also have a latent power – of their mind, their will, their ambition, their attitude, their passion and their soft skills. By channelizing the same appropriately, they could rise to greater heights and become more evolved persons, exercising greater influence on the events and people they are connected with.

At a one-day seminar on “The Element of Power in Management” organized by SACAR on the 6th of August, 2016, speakers from a wide spectrum of managerial expertise shared their views on the judicious and responsible use of power in day-to-day operations.

SACAR Power Aug 2016 B

Dr. Ananda Reddy, the Director of SACAR, elaborated upon the four components of Management ― Perfection, Harmony, Power and Wisdom. He said that one could be spiritual at all the four levels – physical, vital, mental and psychic by aspiring towards what are called perfection, harmony, power and wisdom. These, he proposed, present a new paradigm of Management. On the level of thought, Power comes into play. Higher level management has to deal with the power of thought, of planning, of setting up realistic targets. He highlighted the importance of using power in a responsible and judicious manner.

SACAR Power Aug 2016 A

Dr. V. J. Chandran, IPS, SSP, Government of Puducherry, spoke of the need to use the power at one’s command in a spiritual manner – for the overall good. He highlighted the need to punish people in proportion to their crimes or indiscretions. While dealing with tough situations which present moral dilemmas, the Principles of Natural Justice have to be always kept in mind. Assuming responsibility and accountability is important. Improving upon one’s quality of work, one’s ability and one’s personal expertise alone helps. He shared with the participants certain instances where abuse of power led to severe complications for the society at large.

SACAR Power Aug 2016 3Ms. Mamatha Gurudev, Managing Director, Vijay Spheroidials, Bangalore, spoke of the power of beliefs while recounting her journey as an entrepreneur. She held that believing in oneself was the single most important trait of an entrepreneur. It makes sense to cultivate a habit of looking within and of being in touch with one’s own inner self. Trust reposed in one by others also empowers oneself. The focus should always be on the process, not on the person. She exhorted the participants to change their attitude from ‘I can’t do it yet’ to that of ‘I can do it’.

SACAR Power Aug 2016 4Ms. Padma Asokan, Director, Omeon Solutions, Chennai, elaborated the art of leveraging the power of money. Money needs constant activity and circulation. It should be used to increase wealth and prosperity. Wealth belongs to the divine and those who hold it are mere ‘’Trustees” and not “Possessors”. Investment in people is as important as investment in business. To be successful, a business needs to make money without diluting its core values. She shared with the participants quite a few of her experiences in running her business.

SACAR Power Aug 2016 5

As part of an interactive session, conducted by yours truly, participants spoke of the various ways in which they had experienced, and occasionally countered, the abuse of power. Clips from the movie ‘Erin Brockovich’ were shared with the participants, showcasing the challenges inherent in trying to stand up to big corporates polluting the environment with little regard for the community in which they operate.

SACAR Power Aug 2016 6

Mr. P. Rangaraj, Chairman, Chemin Controls & Instrumentation, Puducherry, spoke of the power of innovation in business. He touched upon some unique success stories and highlighted the need to make frugal engineering a routine habit. He described the kind of disruptions that innovation normally causes and explained the elements of perfection, harmony and wisdom which are necessary to upscale and market a new product or service.  Identifying market needs and fulfilling the same with innovative products needs to be part of a company’s culture. This alone could lead to sustainable growth and a strong brand image.

SACAR Power Aug 2016 7

Mr. Jayprakash Thindiyote, Managing Director and CEO, PSL Management Software Technologies, Puducherry, touched upon the power of technology. He spoke of rapid advances in the field of robotics and the advent of Artificial Intelligence. He felt that the more the technology evolves, the higher would be the need for bringing in spirituality at the work place. Having respect for alternative views, effective communication, genuine compassion and a creative approach to problem solving alone could help a business grow in future. He exhorted managers to be like an I-POD, that is, have an Inner Peace but be Outwardly Dynamic.

Mr. Ganesh Babu, Founder and CEO, Winning Minds Solutions, Puducherry, and Dr. Arvind Gupta, Assistant Director, Directorate of Distance Education, Pondicherry University, coordinated the entire event. Their back up support was invaluable in the planning as well as the hosting of the entire event.

Dr. Shruti Bidwaikar, Assistant Director, SACAR, summed up the proceedings and offered a vote of thanks.sacar-power-seminar-hindu

The seminar received an overwhelming response from participants coming from various walks of life, like government officials, management educationists, corporate executives, businessmen, Aurovillians, entrepreneurs and students.

The Integral Management Group of SACAR had already covered the facet of Perfection and Harmony in the past. The next event, focusing on the facet of Wisdom, is planned to be hosted during March, 2017.

(Link to a write up which appeared in The Hindu of September 13, 2016:

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The Indian view of the discipline of management speaks of four pillars of Integral Management – Wisdom, Power, Harmony and Perfection. Of these, Harmony stands out as a key enabler for CEOs and business leaders to achieve their goals.

An individual manager can improve his/her effectiveness by ensuring harmony and balance within oneself – between his/her inner thoughts and outer actions and between the mind and soul.Technology MEDITATION-ENTREPRENEUR-SUCCEED

Large corporations and owners of the family businesses have to ensure that harmony prevails within the various arms of the organisation. The latter have to ensure that there is a clear succession plan in place, so that no disharmony is created at any stage. Maintaining a harmonious liaison with the financial institutions and the regulatory agencies is a key concern for many MSMEs.

Much like musicians in an orchestra, managers have to move in tandem with each other so as to create a symphony. A harmonious working inevitably leads to ‘synergy’, a term often used in the realm of management.

From a strategic point of view, operations have to be so conducted as to remain in harmony with the environment and the society at large.

A cordial relationship between the organization and its distributors allows a Marketing Manager to sleep peacefully.

A Finance Manager has to ensure the right balance between cost controls being implemented and the efficiency of departments which are affected by the same.

A Production Manager has to maintain harmony between his supervisors and workmen. He not only needs to deliver finished goods on a target date but also within the cost limits specified.

Harmony between management and employees is essential for a smooth run of the business. So is the harmony between employees at different levels of hierarchy and between employees of different age groups.

At the personal level, the owner of a family business has to ensure that a harmonious succession plan is in place. An individual manager can improve her effectiveness by ensuring there is harmony between her inner thoughts and outer actions.

At a one-day seminar on “Harmony in Management” organized by SACAR on the 20th of March, 2016, speakers from a wide spectrum of managerial expertise addressed the participants on the need for, and the ways to achieve, harmony in operations.SACAR Harmony 2

Dr. G. Natchiar, co-founder, Emeritus, Director Aravind Eye Hospital, Madurai, the chief guest, stressed upon the importance of the Vision and Mission of an organization. She not only spoke about the “Aravind Eye Model” but also shared with those present,the innovative HR policies of Aravind Eye Care. Dr. Natchiar highlighted the frugal aspect of her organization which enables it to continue to offer affordable eye care to people of India and bring about harmony in its operations. She detailed the steps taken to improve the productivity of doctors, thereby making the operations cost-effective and the institution becoming a role model for similar health care providers in other parts of the world.SACAR Harmony 1

Dr. Ananda Reddy, the Director of SACAR, elaborated upon the four essential components of Harmony ― Collaboration, Goodwill, Benevolence and Tolerance. These alone enable organizations to work and progress smoothly. Management education in India needs to be re-engineered to impart training in these components as well, so as to make it more holistic and in tune with the times.SACAR Harmony 3

Mr. B. R. Babu, IAS, Secretary Welfare, Government of Puducherry, shared with the participants his experiences of bringing about industrial harmony in public sector undertakings. He highlighted the need for managers to take ownership of their tasks and fulfill those within the ambit of the law.SACAR Harmony 4

Prof. Sibnath Deb, Prof. of Psychology and Director Incharge of the Directorate of Distance Education, Pondicherry University, elaborated upon the psychological aspects of inter-personal relationships which alone contribute towards bringing about harmony and happiness in one’s personal life.SACAR Harmony 5

Yours truly spoke about ways of establishing harmony at work. I touched upon the manner in which challenges faced by managers from customers, suppliers, personnel, superiors, peers and subordinates could be successfully met.SACAR Harmony 6

Mr. Ganesh Babu, Director of “Winning Minds”, emphasized the importance of harmonizing oneself first. He stressed upon the fact that performance of CEOs is evaluated based on not only the results they achieve but also the quality of relationships they have with other stakeholders in their organizations.SACAR Harmony 7

Ms. Uma Prajapati, Director of Upasana, Auroville, spoke of the inner call of a professional designer and the satisfaction gained when serving the community around a business. She highlighted her singular achievement of creating Tsunamika, a tiny doll, which brought about a positive change in the lives of women affected by the 2004 tsunami.

Prof. Kisholoy Gupta conducted an interactive group discussion which led the participants to articulate their major takeaways from the day-long event and also imparted the value of appreciating others.SACAR Harmony 8

Dr. Arvind Gupta, Assistant Director, Directorate of Distance Education, Pondicherry University, coordinated the entire event. His back up support was invaluable in the planning as well as the hosting of the entire event.

Dr.Shruti Bidwaikar, Assistant Director, SACAR, summed up the proceedings and offered a vote of thanks.

The seminar received an overwhelming response from participants coming from various walks of life, like government officials, management educationists, corporate executives, businessmen, Aurovillians, entrepreneurs and students.

The Integral Management Group of SACAR had already covered the facet of Perfection during September 2015. The next event, focusing on the facet of Power, is planned to be hosted during August, 2016.

(http://www.bienveillance-entreprise.fr/entreprise-2/la-bienveillance-ou-lharmonie-dans-le-management-chez-les-dirigeants-indiens)

(Press coverage by The Hindu:

http://googleweblight.com/?lite_url=http://www.thehindu.com/news/cities/puducherry/harmony-in-management-builds-a-successful-team/article8408054.ece&ei=o_mBYHhC&lc=en-IN&s=1&m=225&host=www.google.co.in&ts=1459225799&sig=APY536zzDjXkqVeszf8Ya9EQqwJnWp7JFg)

(Related Posts:

https://ashokbhatia.wordpress.com/2015/10/06/managerial-perfection-notes-from-a-seminar-at-pondicherry-india

https://ashokbhatia.wordpress.com/2015/03/17/an-inner-approach-to-leadership-and-management-note-on-a-seminar)

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