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ashokbhatia

The brand called Jeeves stands for impeccable service. It signifies delivery of results which exceed one’s expectations, that too with due respect, politeness and sagacity. The methods may be rough at times, but the neat results obtained do provide satisfaction to all concerned.

On the flip side, the brand also represents cunning. An undercurrent of subterfuge often manifests itself. An excessive control over the affairs of the hapless and mentally negligible masters is a cost to be borne to avail of the service package on offer.

Residents of Plumsville often wonder as to how Jeeves, the well-known gentleman’s personal gentleman, acquired the traits that eventually made him an indispensable asset to the upper crust of English society – the art of shimmering in and out, the detailed knowledge of Debrett’s British Peerage, the knack of solving some tricky problems facing his blue-blooded masters or his pals, and, of course…

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The Honourable Secretary-General,

The United Nations,

New York City,

New York,

USA.

Respected Sir,

You may recall our brief interaction at the recent launch event of the International League of Happiness. You were then kind enough to spare a few moments of your precious time, graciously appreciating my talk there on preventing the misuse of Artificial Intelligence, just after releasing the Blandings Declaration of Happiness as a part of the proceedings.

As a concerned citizen of this planet of ours, allow me to offer my humble services for the cause of promoting international cooperation and maintaining international order.

Yours truly has an impeccable record in delivering satisfaction to all the employers one has been fortunate enough to assist so far in a long and spotless career. The aspiration hereafter is to offer my unique problem solving abilities for the benefit of all the denizens of this planet.

Permit me, sir, to present my credentials in brief:

Jeeves, Reginald, only son of the late Basil Jeeves, M. A., B. Ph., Oxford and London, and late Daisy Wiggins;

Family: Unmarried, no encumbrances;

Education: Privately;

Career graph:

Have been in service to the following:

  • Esmond Haddock, Deverill Hall, King’s Deverill;
  • Dame Daphne Winkworth, Picklerod Academy for Young Ladies;
  • Percival Craye, 3rd Earl of Worplesdon, Worpley Maltravers;
  • The Hon. Digby Thistleton, 1st Baron Bridgeworth, Mayfair;
  • Nigel Strickland Davenant Rokely Fox-Medlicott, 5th Baron Brancaster Tittleridge;
  • Lord Frederick Ranelagh, Monte Carlo;
  • Montegue Todd;
  • Bertram Wilberforce Wooster (later 8th Earl of Yaxley), Mayfair (later Wooster Castle);
  • William Egerton Bamfylde Ossingham Belfry, 9th Earl of Rowcester, Rowcester Abbey.

Present occupation: Landlord, Angler’s Rest.

Specially appreciated for: Problem solving based on the psychology of the individuals concerned (even if it amounts to breaking a few eggs to make an omelet), Whipping up concoctions which could lift the sagging spirits of my lords and masters, Facilitating the creation of a positive image of even those who might otherwise be considered mentally negligible, Enabling harmony between disharmonious members of any group, Quick grasp of tricky situations and providing satisfaction to all stakeholders, Communication, Literary and scientific knowledge, Game Theory, Estate management and Sartorial matters.

Career objective:

  • To deliver satisfaction to the needy in all parts of the world; to utilize my unique skills in assisting you in the mighty task of promoting international cooperation and maintaining international order;
  • Open to being adviser to a head of state, preferably that of either a developed country or an emerging economy, on matters of international relations, sartorial protocol, management of coalition partners and parliamentary affairs.

General information:

Appeared in two films, Little Lord Fauntleroy and The Vampire of Vitriola, (Perfecto Zizzbaum);

Life member Junior Ganymede Club;

Honorary Deputy Secretary General, International League of Happiness;

Address: Angler’s Rest, Market Blandings, Wooster Estate, UK.

Testimonials and References:

Shall be happy to provide the same, as and when directed to do so.

To the best of my knowledge and belief, the esteemed organization under your wings faces mighty challenges in our turbulent times: Nuclear perils, terrorism, conflict resolution, continued violation of humanitarian laws, climate change, rise of protectionism, unemployment, income and wealth disparities, cyberspace warfare, and the like.

My humble skills have so far got utilized only by the rich and the lazy. Going ahead, it shall be my endeavour to assist someone of your stature in resolving problems which afflict humanity in general.

My advance gratitude for your kind attention and time,

Yours faithfully,

Reginald Jeeves

(Note: Personal and career details of Jeeves courtesy  Jeeves: A Gentleman’s Personal Gentleman’ (ISBN 0-312-44144-4), a book by C. Northcote Parkinson.)

(Related Posts: 

https://ashokbhatia.wordpress.com/2017/12/13/a-brand-called-jeeves

https://ashokbhatia.wordpress.com/2017/10/12/an-invitation-from-the-international-league-of-happiness)

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The brand called Jeeves stands for impeccable service. It signifies delivery of results which exceed one’s expectations, that too with due respect, politeness and sagacity. The methods may be rough at times, but the neat results obtained do provide satisfaction to all concerned.

On the flip side, the brand also represents cunning. An undercurrent of subterfuge often manifests itself. An excessive control over the affairs of the hapless and mentally negligible masters is a cost to be borne to avail of the service package on offer.

Residents of Plumsville often wonder as to how Jeeves, the well-known gentleman’s personal gentleman, acquired the traits that eventually made him an indispensable asset to the upper crust of English society – the art of shimmering in and out, the detailed knowledge of Debrett’s British Peerage, the knack of solving some tricky problems facing his blue-blooded masters or his pals, and, of course, a deep understanding of the psychology of the individual.

C. Northcote Parkinson, the proponent of the famous law so very well known in management and bureaucratic circles, in his inimitable whodunit entitled Jeeves: A Gentleman’s Personal Gentleman’ (ISBN 0-312-44144-4), unravels the kind of life Reginald Jeeves led, much before we get introduced to him in the memoirs of Bertie Wooster. For good measure, he also captures for us his life in the later years.

The making of the brand Jeeves

A rolling stone gathers no moss, the wise men have said. Jeeves, with his keen intelligence and a bulky head bulging at the back, uses each of his career pit stops to acquire diverse skills. Failures do not deter him. Instead, he uses these to learn and assimilate his knowledge, to be used for any future employer who might end up needing it.

Jeeves has learnt to beware of aunts. He has learnt to move silently, hear everything and say nothing. As a page boy in an academy for young ladies, he has learnt that all girls are to be avoided as much as possible and that those with red hair are especially dangerous. He has learnt that the ideal employer must always be, and should always remain, a bachelor. He has understood the nuances of flat racing. He has realized that a gentleman’s gentleman leads a more interesting life than that of a butler. He has discovered his talent in playing bridge and poker.

The repertoire of his skill sets is vast indeed. Regrettably, the narrative is completely silent on the kind of fish Jeeves is said to be fond of.

What makes Jeeves happy?

Intense introspection has led him to conclude that his inner happiness lies in resolving a tricky situation in such a manner as to merit a hearty round of applause from all concerned. The final scene has to belong to him. While all others are bewildered and confused, he would like to walk in, offering a neat solution to the problem at hand. He must be imperturbable, dignified and conclusively right. The solution may be such as to not only solve the main problem at hand, but also tie up a couple of other loose ends as well, thereby winning a warm approval from a wider cast of actors in the play. At this stage, the curtains may fall.

His keenest pleasure is in solving problems for people whose ability fell short of his.

Looking for an ideal employer

During the course of his long career, Jeeves has found that his preference is for prosperous and reasonably but not fanatically honest men. His employer must always be a gentleman, without a passion for horses, dogs, goldfish and parrots.

Pragmatic to the core, Jeeves does not boast of exceptionally high moral principles. Instead, he places a higher premium on social standards, excellence in sartorial tastes and polite behaviour.

Glisteroll in hair he does not approve of. Dazzlo toothpaste he scoffs at. Use of Seductor after shave lotion he does not recommend. Such are his exquisite tastes.

Bunter, the man of Lord Peter Wimsey, the detective, advises Jeeves to never work for a very clever gentleman like his own employer. After all, of what use is to work for someone whom one can never hope to deceive, someone who sees through every excuse and knows every trick? One has one’s own private life to lead. One should therefore find an employer who need not be mentally handicapped but should certainly be far from clever.

By seeking an employer who is stupid – good-natured, popular, but utterly brainless – he has the great possibility of making him dependent on himself. In his career, he aspires to be a Holmes to a Dr. Watson.

According to the narrative at hand, Jeeves goes out of his way to ferret out an employer who matches his expectations. Diving deep into the exhaustive journal maintained at the Junior Ganymede Club, he comes across one Bertram Wilberforce Wooster.

For Jeeves to identify his manservant Meadows and file a complaint against him for misappropriating his employer’s socks is the work of a moment. Meadows gets the sack and a vacancy gets created.

Two days later, Jeeves calls at 6A, Crighton Mansions, Berkeley Street, W1, only to find that there is indeed a vacancy for a gentleman’s personal gentleman.

The rest, as we all know, is history.

From valeting to buttling

Bertie taking a fancy to playing the banjolele marks the beginning of a phase where he and Jeeves start drifting apart.

Whereas a butler becomes the key figure in an established household, he does miss his days of roving the world as a bachelor’s personal attendant. ‘In becoming a valet the former valet admits to himself that middle age has arrived. He is about to settle down and put on weight.’

Jeeves accepts a position with the fifth baron Chuffnell, who is struggling to maintain Chuffnell Hall with his limited means. Once the baron decides to settle down with Pauline Stoker, Jeeves moves back to Bertie, when assured that the banjolele had been burnt in a fire at the cottage.

But this turns out to be a short reunion. Soon, the master decides to go off to learning the art of mending socks and Jeeves takes up the role of a butler to William Egerton Bamfylde Ossingham Belfry, 9th Earl of Rowcester, who is struggling to stay afloat at Rowcester Abbey, a picturesque ruin subject to regular flooding. Having assisted him in resolving his problems, Jeeves tactfully gives notice.

Jeeves yearns for permanence

Followers of Plum’s narratives would recall Jeeves returning to Bertie in the role of a valet thereafter. But Parkinson would have us believe that Jeeves has by then realized that to achieve stability and permanence in life, he has to settle down in the role of a butler, but not with some impoverished nobleman. A background of solid wealth is necessary. Eventually, he decides to return to Lord Worplesdon, who is now married to the wealthy Mrs. Gregson, Bertie Wooster’s formidable Aunt Agatha.

For many years, Aunt Agatha has avoided an inner urge to ask her middle-aged nephew to walk down the aisle. Results of her last attempt to do so, when a seemingly innocent girl at Cannes had turned out to be a gangster’s moll, had proven to be highly embarrassing. This time round, however, her attention is focused on Valerie Pendlebury-Davenport. Unbeknown to her, Jeeves intervenes and saves Bertie from losing his bachelor status.

Working with Aunt Agatha needs nerves of chilled steel, something which could be trying even for someone like Jeeves. Moreover, he now goes about polishing the silver with a dwindling enthusiasm and a growing dislike of the Countess, whose dislike for him is fully reciprocated.

Eventually, he puts in his papers and starts wondering as to how to use his many talents in some other field.

Support from a dashing Bertie Wooster

Meanwhile, with the death of Sir George Wooster, the Earl of Yaxley, Bertie Wooster has inherited the family estate, Wooster Castle, which also comprises Angler’s Rest. Countess Maud Wilberforce plans to return to her previous home in East Dulwich.

 

Armed with a title and property, Bertie enjoys a higher degree of self-confidence. He is now a justice of the peace and can no longer afford to pinch policemen’s helmets. No longer can he be considered as one being mentally negligible.

He decides to take a walk down the aisle with one of the most famous, though dreaded, characters from the tribe of the delicately nurtured, overcoming serious objections from her mother. One would not like to play a spoil sport here and reveal the identity of the new Countess, though.

Bertie also offers Jeeves the position of a landlord at Angler’s Rest. If one were to visit it these days, one can be sure of being told by him one of the several Hollywood stories concerning the two movies he had appeared in: Little Lord Fauntleroy and The Vampire of Vitriola, both produced by Perfecto Zizzbaum. Alas, Mr Mulliner has faded slowly into the cold and darkness of the night.

Brand Jeeves: Managing bosses

The character of Jeeves has a distinctive aura of its own. It teaches us the art of managing bosses. Significantly, it also teaches us how to manage our own selves better.

A brand stands for reliability and credibility. It signifies professional excellence. It delivers satisfaction to those it serves. Jeeves qualifies to be labeled as a brand on all these fronts.

The narrative dished out by C. Northcote Parkinson reaffirms the following to be the key factors behind his success in his chosen profession:

  1. Clarity as to what he loves doing in life, and a relentless endeavour to steer his career in that direction.
  2. Using his intelligence to introspect and understand the profile of an ideal employer to suit his temperament; taking adequate steps through proper channels to zero in on such employers from time to time.
  3. A keen sense of observation which helps him to anticipate the needs of his blue-blooded employers; ensuring continued dependence of his employers on him.
  4. Being a respectful and dignified listener, speaking only when necessary.
  5. Excellent learning ability; seeking advice from those in the know of things and following the same when it matches with his own values.
  6. Leading people by appearing to be a devout follower.
  7. Cultivating a boss who would take care of one in one’s sunset years.

Managers of all hues, sizes and shapes could learn much from the brand called Jeeves. An ability to introspect and strategize. Understanding one’s own strengths and weaknesses. Making the best use of opportunities that come our way. Using our inner resources to neutralize the threats we come across. Meeting the boss, dim-wit or otherwise, half-way through. Learning from successes as well as from failures. Being open minded. Choosing the company to work for with due diligence. Commanding respect and building one’s brand equity by delivering in excess of what is expected of oneself.

Those who are not blissfully ignorant of the existence of Jeeves can belong to two schools of thought. One, those who admire Jeeves and would love to have someone like him at their disposal. Two, those who detest him and would not like someone like him controlling their lives, even if it means their having to handle the harsh slings and arrows of Fate single-handedly.

But if there were indeed a Jeeves’ Academy of Boss Management, would you not like to enroll for a course thereat, irrespective of the school of thought you happen to belong to? It might add a unique sparkle to your career graph!

Jeeves by Northcote Parkinson

The fictional biography of Jeeves whipped up by C. Northcote Parkinson supplements the Wodehouse canon beautifully. It is built around characters and events that Plum fans are already familiar with. It captures the spirit of Jeeves’ character very well.

One is left wondering as to how Monte Carlo never came up with the idea of offering a honorary citizenship to Reginald Jeeves, following the example of Meringen (Switzerland) which has honoured Sherlock Holmes thus!

(Related Posts:

https://ashokbhatia.wordpress.com/2018/01/10/jeeves-seeks-a-placement

https://ashokbhatia.wordpress.com/2015/06/03/introducing-jeeves-saviour-or-snake

https://ashokbhatia.wordpress.com/2013/11/09/when-jeeves-takes-charge

https://ashokbhatia.wordpress.com/2013/11/13/when-jeeves-takes-charge-2-0

https://ashokbhatia.wordpress.com/2014/05/28/sherlock-holmes-the-honorary-citizen-of-meiringen-switzerland)

 

 

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Surviving in the Corporate Jungle
BookFrontCover

This is in continuation of an earlier post, providing a short introduction to a book by yours truly. The Portugese version of the book is getting launched in Portugal shortly.
The launch event  in Porto is planned on the 2nd of March, along with a talk on “Work Life Harmony” at the  Catolica Porto Business School  of  Universidade Catolica do Porto.
The launch event in Lisbon is planned at Universidade Europeia on the 3rd of March, 2016, as part of an event titled ‘Passport to India.’

Why the reference to a jungle?

One, it is fashionable these days to talk about environment and sustainability. Two, in many ways, the type of organizations we work in and the kind of people we meet there, many parallels can be drawn.

I believe there are three kinds of organizations: the Circus kind, the Zoo kind and the Jungle kind.

Whatever the kind you work for, you get to see Lion King bosses who are the lords and masters of all they survey. Mentors who keep an eye on the quality of work that you do, much like a giraffe would.

Colleagues who are like enchanting deers, always willing to support you. Subordinates who are snakes in the grass, waiting for an opportunity to back-stab you. Customers who are as prickly as a porcupine. Suppliers who are as cunning as a fox.

Fed up with a company? Change over to another one. You would still find people there with similar traits. Only the names and the faces would change. In other words, there is no escaping the jungle!

Some bouquets

Those who deserve bouquets for what they have unwittingly contributed towards the conception as well as the delivery of this book:

My friends, philosophers and guides: They continued to egg me on to write a book of this kind – late Prof. S. P. Singh, Ashok Kalra, S. P. Krishnamurthy, Vipin Dewan, C. S. Dwivedi, Prof. R. P. Raya, and a few others.

Thought leaders, like Peter F. Drucker, Philip Kotler, J. R. D. Tata, C. Northcote Parkinson, Laurence J. Peter, Ratan Tata, Sharu Rangnekar, Stephen R. Covey and many others.

Hapless souls who have undergone the trauma of going through and commenting upon the rough portions of this book: Miguel Dias, Founder, CEO World, Jose Antonio de Sousa, President & CEO, Liberty Seguros, Jack Jacoby, Executive Chairman, Jacoby Consulting Group Pty Ltd, and a few others.

Those who have worked so very hard on the illustrations – thereby making the book a wee bit livelier.

Vida Economica, the publishers, who showed the courage to pick up a whacky manuscript from an unknown first-time author.

Quite a few others who have burnt the midnight oil, acted as proficient midwives and taken me through the labour pains of the editing and publishing process, ensuring that the baby got delivered.

The souls which play the role of my immediate family members in this life, without whose support this book would not have seen the light of the day.

Special thanks are due to my soul-mate and the very young ones, without whose support the book could have been finished in half the time it actually took to write.

Few brickbats

If any brickbats are to be hurled, those have to be unerringly directed at the author of the book. However, before flexing your muscles, please be so kind as to check if he is covered for such exigencies by any insurance policy issued by Liberty Seguros.

You can buy the book here.

(Related Post:
https://ashokbhatia.wordpress.com/2016/02/26/the-book-como-sobreviver-na-selva-empresarial-guia-pratico)

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