Hire a quality expert who is practical and does not live in an ivory tower, or else your billings may nosedive and your entire manufacturing team may end up doing only rework.
In the services sector, quality invariably means an extension of the core job being done. A shipping agent who keeps you updated of the status of a shipment at all times is a delight to work with; so is a dentist who sends you a discreet short message reminding you of your appointment that evening!
To quote Dr. Laurence J Peter and Raymond Hull: ‘…man cannot achieve his greatest fulfilment through seeking quantity for quantity’s sake; he will achieve it through improving the quality of life, in other words, through avoiding life-incompetence’.
(Excerpt from my book ‘Surviving in the Corporate Jungle’, the English version of which was released recently. The Portuguese version of the excerpt follows.)
QUALIDADE
Contrate um especialista em qualidade que seja pragmático e não viva numa torre de marfim; caso contrário, a sua faturação poderá cair a pique e toda a equipa de produção pode acabar a retrabalhar produtos e nada mais.
No setor dos serviços, a qualidade significa sempre uma extensão do trabalho principal que é feito. É um prazer trabalhar com uma transportadora que o mantém a todo o momento a par do estado de uma encomenda; tal como com
um dentista que lhe envia uma mensagem breve e discreta a lembrar-lhe que tem consulta nesse dia!
Para citar o Dr. Laurence J. Peter e Raymond Hull: “…um homem nunca estará realizado se procurar a quantidade por si só; realizar-se-á através da melhoria da qualidade de vida, ou seja, evitando as incompetências da vida”.
ashokbhatia 
If production team was given the option to act, they would shoot the quality man.
Nevertheless, importance of quality cannot be considered less.
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So very true. Some of the most prominent conflict zones in any organisation happen to be : Marketing-Production, Finance-Marketing, HR-Production and Production-QC. Seniors are forever chewing their nails trying to resolve the same!
Thank you for your comment.
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